Shipping policy

Shipping Policy

Kurth Engineering GmbH – ketools.shop
Last updated: September 8, 2026

1. Shipping Area

Orders placed through ketools.shop are shipped to the delivery areas offered during the ordering process.

The shipping options available for the respective delivery address are displayed at checkout.

For deliveries outside Switzerland, different conditions, shipping costs, delivery times, taxes, customs duties and import charges may apply.

2. Shipping Costs

The shipping costs applicable to an order are displayed during the ordering process before the order is completed.

The amount of the shipping costs may depend in particular on:

  • the delivery address;

  • the weight and size of the shipment;

  • the selected shipping method;

  • the value of the goods;

  • and, where applicable, special shipping requirements.

The shipping costs shown at checkout before the order is submitted are decisive.

3. Processing and Delivery Times

We process orders as quickly as possible.

Delivery times stated in the online shop, on a product page or at checkout are generally estimates unless they are expressly designated as binding.

The actual delivery time may depend in particular on:

  • stock levels;

  • availability from the manufacturer or supplier;

  • the selected shipping method;

  • the delivery address;

  • weekends and public holidays;

  • transport and logistics providers;

  • customs clearance for international shipments;

  • and circumstances beyond our control.

For products that are not immediately available from stock, the delivery time may be extended accordingly.

4. Shipping Confirmation

Once an order has been shipped, you will generally receive a shipping confirmation by email.

If tracking is available for the selected shipping method, the shipping confirmation may contain a tracking link or tracking number.

5. Partial Deliveries

If individual products in an order have different delivery times, we may deliver the order in several shipments, provided this is reasonable for the customer.

A partial delivery arranged by us will not result in additional shipping costs for the customer unless these were expressly agreed in advance.

6. Delivery Address

The customer is responsible for providing a complete and correct delivery address when placing the order.

Please check in particular:

  • name or company name;

  • street and house number;

  • postal code;

  • city;

  • country;

  • and, where applicable, additional delivery information.

If a shipment cannot be delivered because the address provided is incorrect or incomplete and it is returned to us, the resulting additional shipping costs may be charged to the customer.

7. Uncollected or Undeliverable Shipments

If a shipment is not collected, acceptance is refused without justified reason, or it cannot be delivered due to circumstances within the customer's responsibility, the actual costs of return shipping and any renewed shipment may be charged to the customer.

Mandatory statutory rights remain reserved.

8. Transport Damage

Please inspect the shipment for visible transport damage as soon as reasonably possible after receipt.

If the packaging is visibly damaged, we recommend reporting and documenting the damage directly with the carrier where possible.

Please also inform us at:

kurth.engineering@bluewin.ch

The following information is helpful:

  • order number;

  • photos of the packaging;

  • photos of the damaged product;

  • a brief description of the damage.

The customer's statutory rights remain unaffected.

9. Delivery Delays

Despite careful planning, delivery delays may occur.

This applies in particular in the event of:

  • supply shortages;

  • late deliveries from manufacturers;

  • transport disruptions;

  • customs problems;

  • force majeure;

  • strikes;

  • natural events;

  • official measures;

  • or other circumstances beyond our immediate control.

If we become aware of significant delays, we will endeavor to inform the customer accordingly.

10. Unavailable Products

If an ordered product is, contrary to the original expectation, permanently unavailable, we will inform the customer.

Payments already made for products that cannot be delivered will be refunded.

11. International Deliveries

Where deliveries outside Switzerland are offered, the destination country may impose additional:

  • import taxes;

  • value-added taxes;

  • customs duties;

  • customs clearance fees;

  • or other government charges.

Unless expressly stated otherwise at checkout, such costs charged upon import are not included in the sales price or shipping costs and must be borne by the recipient.

To the extent permitted by law, the customer is responsible for complying with any import regulations of the destination country.

12. Contact

For questions regarding delivery or shipping:

Kurth Engineering GmbH
Rainstrasse 30
2553 Safnern
Switzerland

Email: kurth.engineering@bluewin.ch

Website: ketools.shop