Refund policy

Return and Refund Policy

Kurth Engineering GmbH – ketools.shop
Last updated: September 8, 2026

1. General Information

We want you to be satisfied with your order.

Under Swiss law, ordinary online purchases generally do not benefit from a general statutory right of withdrawal or return for goods that are free from defects.

Kurth Engineering GmbH therefore does not grant a general right to return defect-free products unless expressly stated otherwise for the respective product or in connection with the order.

Your statutory rights in the event of defective or incorrectly delivered products remain unaffected.

2. Voluntary Returns

A return of defect-free goods may be approved on a case-by-case basis following prior consultation with us.

Please contact us before returning any goods at:

kurth.engineering@bluewin.ch

An unannounced return does not create any entitlement to acceptance or refund.

For a voluntarily approved return, the goods must generally:

be unused;
be undamaged;
be complete;
be in a resalable condition;
and, where possible, be returned in their original packaging.

We decide whether to accept a voluntary return after inspecting the returned product.

3. Products Excluded from Voluntary Returns

Products excluded from voluntary returns include in particular:

cutting tools that have already been used;
products showing signs of use;
damaged products;
incomplete products;
custom-made or customer-modified products;
special procurements;
products ordered specifically at the customer's request;
products that can no longer be sold as new due to their condition.

Any warranty claim for a defect already present at the time of delivery remains unaffected.

4. Return Shipping Costs

For a voluntary return, the customer generally bears the return shipping costs.

In the event of an incorrect delivery for which we are responsible or a justified warranty claim, we will bear reasonable return shipping costs or, where possible, provide a suitable return solution.

Please therefore do not return defective or incorrectly delivered goods without contacting us first.

5. Return Address

Following prior consultation, approved returns can be sent to:

Kurth Engineering GmbH
Rainstrasse 30
2553 Safnern
Switzerland

Where possible, please include the order number and your name with the return.

6. Damaged, Defective or Incorrectly Delivered Goods

If a product is damaged, defective or does not correspond to your order, please contact us as soon as reasonably possible after discovering the issue.

Email:

kurth.engineering@bluewin.ch

Where possible, please provide the following information:

order number;
affected product;
description of the issue;
photos of the product or damage, where appropriate.

We will review the complaint and inform you of the next steps.

For a justified complaint, the matter will be handled in accordance with our Terms and Conditions and the applicable statutory provisions.

7. Tool Wear

For cutting tools, a distinction must be made between a product defect and normal or use-related wear.

In particular, wear of cutting edges or coatings caused by intended use does not in itself constitute a product defect.

In particular, no warranty applies to damage resulting from:

unsuitable cutting data;
incorrect application;
incorrect tool selection;
exceeding permissible speeds or loads;
unsuitable cooling or lubrication;
incorrect tool clamping;
machine collisions;
improper handling;
failure to follow manufacturer instructions.

8. Refunds

If a return or complaint is accepted by us and a refund is due, the refund will generally be made using the original payment method.

A refund is made after the returned goods have been received and inspected.

Depending on the payment service provider, it may take several days after the refund is initiated for the amount to become visible in your account or on your payment method.

For a voluntary return of defect-free goods, originally paid shipping costs are generally not refunded unless expressly agreed otherwise.

For justified warranty claims, the statutory provisions apply.

9. Cancellation Before Shipping

If you wish to cancel an order, please contact us as quickly as possible.

Cancellation is possible as long as the order has not yet been processed or shipped and no customer-specific procurement or processing has been initiated.

Once the order has been shipped, the return conditions above apply.

There is no entitlement to cancellation where the order has already been bindingly processed and no corresponding statutory right of withdrawal exists.

10. Contact

For questions regarding returns, complaints or refunds: